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What should I consider when looking for someone to service my television or computer?

There are a lot of factors to consider when choosing a service facility to have your product serviced.  Contact family and friends to see if they have had service recently and find out who they have and have not been happy with.  Contact the manufacturer's customer service number to find out who the closest warranty service is.  Even if the product is not under warranty, many manufacturers monitor their service network which gives you at least some recourse.  Keep in mind however, that just because  a service facility is not a warranty station for your particular brand or product, does not mean that they are not a capable service facility.   Check to see if they belong to local and national trade organization such as NESDA, TEA, or others as well as having certified technicians.  Because we cannot be all things to all people, on our links page, we have provided you with links to other servicers in the area that work on a variety of products.  While proper diagnostics can lead to a quick and cheaper repair, such troubleshooting typically requires certain assumptions to be made.  Poor troubleshooting skills can lead to improper diagnosis but, experienced technicians will constantly reevaluate their assumptions to confirm that a diagnosis is correct.  Those who fail to reassess their diagnosis/assumption should be avoided at all costs.   For a better idea of what I am talking about check out these videos and become aware of some of the scams that are out there.

 

   

Why is it so hard to find a servicer that works on your particular product?  Why is it taking longer to get your product serviced?

The attrition rate for service centers is staggering.  Below is a listing of the number of service centers that exist in this country dating back to 1992.  While we do not service appliances, their numbers have been included as well for comparison purposes.  An interesting site that discusses many of the problems faced by servicers and some of roadblocks put in place by legislators, manufacturers, and consumers is costofservice.com.

  Number of Electronic Service Centers Loss/Gain   Number of Appliance Service Centers Loss/Gain
1992 20,014     18,546  
1993 17,378 -2636   16,662 -1884
1994 17,629 +151   16,887 +225
1995 16,556 -1073   16,327 -560
1996 16,022 -534   15,556 -771
1997 13,666 -2356   14,575 -981
1998 12,670 -996   14,521 -54
1999 11,680 -990   14,233 -288
2000 10,649 -1031   13,009 -1224
2001 9,687 -962   12,624 -385
2002 8,986 -701   12,647 +23
2003 7,985 -1001   11,922 -725
2004 7,168 -817   11,620 -302
2005 7,153 -15   11,926 +306
2006 6,441 -712   11,450 -476

 

 

How do I clean the screen of my television?

Well, the obvious answer is VERY CAREFULLY.  Actually, it really depends on the television. For most projection televisions, the screens are made of a special type of plastic.  These need special care when cleaning as certain cleaners can cause a chemical reaction with the screen.  First, check your owner's manual.  They often give instructions for caring for your television and give suggestions for cleaning.  Failing that, your best bet is to pick up a kit at some place like Wal-Mart specifically designed to clean your screen.  An alternative is to use a damp (not dripping at all), soft, lint-free cloth and a mild dishwasher soap.  Nothing abrasive.  Go with the grain if the screen is grooved pressing VERY gently.  For regular CRT sets, this works well too.  Even though they are glass, be reluctant to use a glass cleaner.  Often times the manufacturer coats the screen at the factory in order to reduce glare and protect the screen. Common cleaners may remove this coating.  Also, if the the cloth is too damp, the liquid can run down inside the set, corroding PC boards and buttons leading to an expensive repair job.  Good luck!

 

 
What about the digital tv conversion?

Well, for the most part, you don't have to worry about this.  If you are on cable or satellite, your carrier will take care of the conversion for you.  It may require that you change boxes or something along those line but your standard televisions should continue to work.  If you receive you programming off the air however, you may have an issue.  If you are on antenna and within range, you will either need to have a television with an ATSC tuner (HDTV) OR you will need to obtain a converter box.  These converter boxes can "convert" the HDTV signal into a signal that your standard televisions can use.  The problem is range.  If you are too far away from the transmitter towers, you may end of getting a pixelized picture or no picture at all as opposed to simply a bad signal using the analog system.  If you are in range, these converter boxes work quite well.  I would recommend getting one that passes the signal through when turned of.  Essentially, these boxes act as your tuner.  You switch your tv to channel 3 or put it on the input you've hooked the box up to.  Using your tv as a monitor, you then change channels on the converter box.  Every converter box I've seen so far comes with a remote (like we all need more remotes).  The point is, that for most consumers, the conversion will not affect them to a large degree and they can continue to use their standard television sets.  See https://www.dtv2009.gov/ for more information.

 
My laptop power plug is broken.  Can it be fixed?

The short answer is: most of the time.  Most of the time, it is the jack itself inside the laptop that breaks.  They are after all, for the most part, plastic.  The torque on them from the power supply plug over time eventually breaks the plastic.  If this is the case, we typically charge $125 labor and $15-25 parts to effect a repair.  This includes disassembly, replacement of the parts, reassembly, and testing.  As part of our normal service, we also defrag your hard drive to improve performance and run anti-virus and anti-spyware scans of your hard drive.  If it is not the jack itself, that is broken, but rather the motherboard itself that has broken, it is often cheaper to replace the computer.  Motherboards tend to be expensive, particularly for laptops since they are proprietary in nature.  While used motherboards are available on the Internet, we are reluctant to use used parts unless they come from a reliable source due to the time and expense in working on laptops.

 
Do I have to have every device every created under the sun?


Sony Releases New Stupid POS That Doesn't F&*#ing Work

NOTE: The above link contains foul language.  If you object to such language, please refrain from clicking on the image.

 

 

Comments to: service@schuesslersounds.com
Schuessler Sounds
2122 West Prairie
Denton, Texas 76201
940-383-1312 or 940-566-1601 (Voice)
940-382-7142 (Fax)
Hours of Operation
Monday-Friday 9:00 a.m. - 6:00 p.m.
 


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